We are proud to provide a warranty against manufacturing fault or defective material for a period of 25 years from date of purchase on all our Crystallite® products.  Liability under this warranty is limited to the repair or replacement should the unit be deemed defective by the company or its representative. 
This Warranty only applies to the original purchaser of this product, and the original purchase slip should be presented when making claim against this Warranty.
This Warranty will be invalid in the event of one or more of the following being applicable:
  • The product was installed in an inappropriate manner
  • The product was used in a manner for which it was not intended
  • The product has been altered in any way after leaving the factory  
This warranty does not cover:  
  • Normal wear and tear  
  • Discoloration due to the use of unapproved cleaning materials  
  • Any consequential loss resulting from a possible defect   
Custom products will carry the standard warranty on Crystallite products.  Products which have integrated electronics or lights are guaranteed to be delivered to site in full working order.  The subsequent connections of the electricals to the Mains by an electrician, light bulbs, transformers etc are not covered under this warranty.  The short electrical cable provided with the bath is for Testing purposes only, and your electrician will remove this to wire correctly into your Mains 
Some products use silicone in the manufacturing process and the normal issues related to silicone in the long term will affect certain joints in the product. 
Safety glass in accordance with South African safety regulations in used in the manufacture of our glass sided baths.  We do not accept liability for any scratches, discoloration due to harsh cleaning materials etc 
   We strongly recommend that you complete this section immediately upon receipt:
Download this file (Warrenty June 2015.pdf)Warranty Page Download